FAQ

Do not hesitate to contact us, our our customer service team is ready to assist.

Here are the most frequently asked questions:

I am not satisfied with my product, what do I do?

If you are dissatisfied with your product please contact our customer care team on contact@covermaze.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.

• Can I cancel my order?

If you contact CoveMaze within 2 hours of placing your order it may be possible to cancel your order.

• My item is faulty, what do I do?

If your product is faulty or damaged please email contact@covermaze.com with your order number and photos of the damages occurring.

• What is your returns policy?

Please see our returns section for more information.

• How do I return an item to you?

Please see our returns section for more information.

• Will there be any customs fees or taxes?

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

• Can I track the status of my order?

When your order has been dispatched, we will send you an email to let you know!

• Is my information secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards that are generally accepted by the industry.